Step into top operational roles in India’s leading banks — with job-ready skills, practical exposure, and expert mentorship.
Must be between 21-28 years at the time of enrollment.
CIBIL Score (at least 700) or 1 (Further in no case CIBIL should be in High-Risk Category)
graduate or postgraduates with min 50% marks of any stream.
Maximum 2-year gap after the last educational qualification.
Candidates with prior work experience are also eligible.
Manage branch cash—deposits, withdrawals, cheque processing. Balance the cash drawer daily, maintain records. Requires numerical accuracy, responsibility, and customer sales/service orientation. Ideal first step into branch operations.
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Average Salary
Serve as the first point of contact for visitors and customers. Manage front-desk operations, greet and assist walk-ins, handle inquiries and appointments, coordinate with internal teams, and ensure a smooth customer experience. Maintain records, manage calls/emails, and resolve issues professionally. Requires strong communication, organization, and customer-focused attitude. Ideal for roles emphasizing service excellence and relationship management.
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Average Salary
Handle customer inquiries through calls, emails, and chat, providing accurate information and timely support. Resolve complaints, process requests, and ensure high customer satisfaction by following service standards. Maintain customer records, escalate issues when required, and support retention efforts. Requires strong communication skills, problem-solving ability, and a customer-first mindset. Ideal for entry to mid-level roles in customer support and service operations.
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Provide remote customer support through calls, video, and digital platforms to address queries, guide users, and resolve concerns efficiently. Monitor service requests, maintain accurate digital records, and coordinate with internal teams to ensure seamless virtual assistance. Requires strong communication skills, tech-savviness, empathy, and the ability to manage customers in a virtual environment. Ideal for roles focused on digital service delivery and remote care operations.
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Assess and evaluate loan applications by analyzing financial documents, credit history, and risk factors. Verify customer information, ensure compliance with lending policies, and recommend approvals or rejections. Coordinate with sales and recovery teams, maintain accurate records, and monitor loan performance. Requires strong analytical skills, attention to detail, and knowledge of credit policies. Ideal for roles in banking, NBFCs, and financial services.
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Conduct customer identity verification remotely through video calls and digital platforms in compliance with regulatory guidelines. Verify documents, authenticate customer details, ensure data accuracy, and flag discrepancies or risks. Maintain proper records, follow KYC/AML norms, and coordinate with compliance teams when required. Requires attention to detail, good communication skills, and familiarity with digital verification processes. Ideal for roles in banking, fintech, and financial services.
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Assist customers over the phone with banking services such as account inquiries, transactions, service requests, and issue resolution. Provide accurate information on products, ensure compliance with banking policies, and maintain confidentiality of customer data. Handle complaints professionally, escalate when required, and support customer retention. Requires strong communication skills, problem-solving ability, and a customer-centric approach. Ideal for roles in banks and financial service institutions.
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Support compliance operations by performing customer due diligence, KYC verification, and AML checks as per regulatory guidelines. Review and validate customer documents, monitor transactions for suspicious activity, flag risks, and maintain accurate records. Coordinate with compliance and operations teams to ensure timely processing and adherence to policies. Requires attention to detail, basic knowledge of KYC/AML norms, and strong analytical skills. Ideal for roles in banking, fintech, and financial services.
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Build and maintain strong relationships with customers by understanding their financial needs and offering suitable products and services. Act as a key point of contact, handle queries, support account management, and ensure customer satisfaction. Coordinate with internal teams to drive sales, retention, and service excellence. Requires good communication skills, interpersonal ability, and a customer-focused approach. Ideal for roles in banking, NBFCs, and financial services.
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Handle customer inquiries related to loans, repayments, account details, and service requests through calls, emails, and digital channels. Resolve complaints, guide customers on NBFC products and processes, and ensure timely follow-ups. Maintain accurate records, adhere to compliance guidelines, and coordinate with internal teams for smooth service delivery. Requires strong communication skills, problem-solving ability, and basic knowledge of NBFC operations. Ideal for roles in non-banking financial companies focused on customer support and service excellence.
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Support relationship management by assisting customers with loan products, account queries, and service requests. Build rapport with clients, follow up on leads, ensure timely documentation, and coordinate with internal teams to deliver smooth service. Help maintain customer satisfaction and retention while adhering to NBFC policies and compliance norms. Requires good communication skills, basic financial knowledge, and a customer-oriented approach. Ideal for entry-level roles in non-banking financial companies.
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Manage and nurture customer relationships through digital channels such as phone, video, and online platforms. Understand customer financial needs, offer suitable banking products, resolve service issues, and ensure a seamless virtual banking experience. Coordinate with internal teams, track customer interactions, and drive engagement and retention while complying with banking policies. Requires strong communication skills, digital proficiency, and a customer-centric approach. Ideal for roles in modern, tech-enabled banking environments.
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Average Salary
Our 100-day flagship program is developed with direct input from banking veterans to match the real demands of operational roles.
Training that mirrors real-world operations, from cash handling to complaint resolution. Students gain practical experience before stepping into a bank.
All classes are 100% live and led by former bankers with 10–30 years of BFSI experience. Learners benefit from real-time doubt resolution, case-based teaching, and deep industry insights.
Our in-house Placement Cell provides resume guidance, aptitude training, mock interviews, and access to 5+ exclusive placement drives with top banks and NBFCs.
Our graduates work with HDFC Bank, Kotak Mahindra Bank, Axis Bank, IDFC First Bank, Bandhan Bank and many more. We also offer post-placement mentoring and career progression support to help you grow after landing your first job.
Our program is priced to be accessible for fresh graduates and government exam aspirants, with flexible payment plans and EMI options—delivering exceptional ROI for your career.
Introduction to Banking
Retail Banking Operations
Banking Products & Services
Banking Sales & Customer Acquisition
Customer Service & Complaint Handling
Digital Banking & Fintech
Risk & Compliance Management
Our trainers at IBSC are experts with real world experience. They make learning easy and interesting for all students.
Our trainers at IBSC are experts with real world experience. They make learning easy and interesting for all students.
Founder | 24+ years
Retail Banking – Assets and Liabilities
Ex-Vice President,
Kotak Mahindra Bank Ltd.
Co-Founder | 26+ years
TechnoBanker, Learning & Development
Ex-Vice President,
HDFC Bank Ltd.
Banking Trainer | 25+ years
Retail Branch Banking
Ex-Vice President,
Axis Bank Ltd.
Banking Trainer | 10+ years
Retail Branch Banking
Ex-Manager,
The Karur Vysya Bank
Banking Trainer | 15+ years
Retail Banking
Ex-AGM,
IDBI Bank
Banking Trainer | 18+ years
Retail Banking Operations
Ex-Manager,
Kotak Mahindra Bank Ltd.
Banking Trainer, 26+ years
Retail Branch Banking
Ex-Assistant Vice President,
HDFC Bank Ltd.
Banking Trainer | 23+ years
Retail Banking- Liabilities and Sales
Ex-Senior Vice President
,
Axis Bank Ltd.
Hear it From Them
Ambitious People ❤️ IBSC
Bridge the gap between education and employment with IBSC!
Yes! Upon successful completion of our Professional Certificate Program in Retail Banking, you will receive a prestigious certification from IBSC, in association with BFSI-SSC (BFSI- Sector Skills Council).
IBSC’s strong presence across cities ensures accessible, industry-relevant banking education. Our
network bridges skill gaps and boosts career opportunities for aspiring professionals nationwide.
IBSC’s strong presence across cities ensures accessible, industry-relevant banking education. Our
network bridges skill gaps and boosts career opportunities for aspiring professionals nationwide.
IBSC’s banking and finance courses are open to graduates, job seekers, and working professionals looking to build or switch to a career in the Banking, Financial Services, and Insurance (BFSI) sector. Whether you’re a fresher, a government exam aspirant, or someone looking to upskill, our programs are designed to suit a variety of educational and career backgrounds
The course is delivered entirely online through live, interactive sessions.
You’ll need to provide identity proof, educational certificates, experience certificates – if applicable and any additional documents as required during admission process.
The admission process involves:
Yes, you will receive a certificate upon successful completion. IBSC is an authorized training partner of BFSI Sector Skills Council (NSDC initiative).
The course duration is 100 days. New topics begin every Monday.
Classes are conducted from 10: 30 AM to 12:30 PM for Morning Sessions and 7:30 PM to 9:30 PM for evening sessions, Monday to Friday.
Yes, financing is now available through zero-interest EMI options for up to 6 months. This makes it easier for students to pay in flexible installments without any additional cost. For details, please speak to our admissions counsellor.
Yes, IBSC provides comprehensive placement assistance to all its students. Upon completion of the training program, we offer five guaranteed interview scheduling with leading banks, NBFCs, and other BFSI companies.
