Kickstart Your Banking Career with
IBSC’s 100-Day Program
professional certificate program in retail banking
Step into top operational roles in India’s leading banks — with job-ready skills, practical exposure, and expert mentorship.
Fresh Graduates
Learning Enthusiasts
Job Seekers
Aspiring Bankers
Career Changers
Eligibility Requirements
Age requirement
Must be between 21-28 years at the time of enrollment.
CIBIL Score
CIBIL Score (at least 700) or 1 (Further in no case CIBIL should be in High-Risk Category)
Educational qualification
graduate or postgraduates with min 50% marks of any stream.
Academic Gap
Maximum 2-year gap after the last educational qualification.
Work Experience
Candidates with prior work experience are also eligible.
job roles
Cashier/teller
Manage branch cash—deposits, withdrawals, cheque processing. Balance the cash drawer daily, maintain records. Requires numerical accuracy, responsibility, and customer sales/service orientation. Ideal first step into branch operations.
Important information
~5.6 K+
job openings
₹2.75 LPA
Average Salary
Welcome Desk/Customer Service Manager
Serve as the first point of contact for visitors and customers. Manage front-desk operations, greet and assist walk-ins, handle inquiries and appointments, coordinate with internal teams, and ensure a smooth customer experience. Maintain records, manage calls/emails, and resolve issues professionally. Requires strong communication, organization, and customer-focused attitude. Ideal for roles emphasizing service excellence and relationship management.
Important information
~4.2 K+
job openings
₹3.2 LPA
Average Salary
Customer Care Executive
Handle customer inquiries through calls, emails, and chat, providing accurate information and timely support. Resolve complaints, process requests, and ensure high customer satisfaction by following service standards. Maintain customer records, escalate issues when required, and support retention efforts. Requires strong communication skills, problem-solving ability, and a customer-first mindset. Ideal for entry to mid-level roles in customer support and service operations.
Important information
~7.8 K+
job openings
₹2.6 LPA
Average Salary
Virtual Care Officer
Provide remote customer support through calls, video, and digital platforms to address queries, guide users, and resolve concerns efficiently. Monitor service requests, maintain accurate digital records, and coordinate with internal teams to ensure seamless virtual assistance. Requires strong communication skills, tech-savviness, empathy, and the ability to manage customers in a virtual environment. Ideal for roles focused on digital service delivery and remote care operations.
Important information
~3.9 K+
job openings
₹3.0 LPA
Average Salary
Credit Officer
Assess and evaluate loan applications by analyzing financial documents, credit history, and risk factors. Verify customer information, ensure compliance with lending policies, and recommend approvals or rejections. Coordinate with sales and recovery teams, maintain accurate records, and monitor loan performance. Requires strong analytical skills, attention to detail, and knowledge of credit policies. Ideal for roles in banking, NBFCs, and financial services.
Important information
~6.1 K+
job openings
₹3.8 LPA
Average Salary
Virtual-KYC Officer
Conduct customer identity verification remotely through video calls and digital platforms in compliance with regulatory guidelines. Verify documents, authenticate customer details, ensure data accuracy, and flag discrepancies or risks. Maintain proper records, follow KYC/AML norms, and coordinate with compliance teams when required. Requires attention to detail, good communication skills, and familiarity with digital verification processes. Ideal for roles in banking, fintech, and financial services.
Important information
~4.7 K+
job openings
₹3.4 LPA
Average Salary
Phone Banking Officer
Assist customers over the phone with banking services such as account inquiries, transactions, service requests, and issue resolution. Provide accurate information on products, ensure compliance with banking policies, and maintain confidentiality of customer data. Handle complaints professionally, escalate when required, and support customer retention. Requires strong communication skills, problem-solving ability, and a customer-centric approach. Ideal for roles in banks and financial service institutions.
Important information
~5.5 K+
job openings
₹3.2 LPA
Average Salary
Process Associate – KYC/AML
Support compliance operations by performing customer due diligence, KYC verification, and AML checks as per regulatory guidelines. Review and validate customer documents, monitor transactions for suspicious activity, flag risks, and maintain accurate records. Coordinate with compliance and operations teams to ensure timely processing and adherence to policies. Requires attention to detail, basic knowledge of KYC/AML norms, and strong analytical skills. Ideal for roles in banking, fintech, and financial services.
Important information
~6.8 K+
job openings
₹3.1 LPA
Average Salary
Relationship Officer
Build and maintain strong relationships with customers by understanding their financial needs and offering suitable products and services. Act as a key point of contact, handle queries, support account management, and ensure customer satisfaction. Coordinate with internal teams to drive sales, retention, and service excellence. Requires good communication skills, interpersonal ability, and a customer-focused approach. Ideal for roles in banking, NBFCs, and financial services.
Important information
~7.2 K+
job openings
₹3.6 LPA
Average Salary
Customer Care / Service Executive (NBFC)
Handle customer inquiries related to loans, repayments, account details, and service requests through calls, emails, and digital channels. Resolve complaints, guide customers on NBFC products and processes, and ensure timely follow-ups. Maintain accurate records, adhere to compliance guidelines, and coordinate with internal teams for smooth service delivery. Requires strong communication skills, problem-solving ability, and basic knowledge of NBFC operations. Ideal for roles in non-banking financial companies focused on customer support and service excellence.
Important information
~5.9 K+
job openings
₹3.0 LPA
Average Salary
Junior Relationship Executive (NBFC)
Support relationship management by assisting customers with loan products, account queries, and service requests. Build rapport with clients, follow up on leads, ensure timely documentation, and coordinate with internal teams to deliver smooth service. Help maintain customer satisfaction and retention while adhering to NBFC policies and compliance norms. Requires good communication skills, basic financial knowledge, and a customer-oriented approach. Ideal for entry-level roles in non-banking financial companies.
Important information
~4.8 K+
job openings
₹2.8 LPA
Average Salary
Virtual Relationship Manager (Bank)
Manage and nurture customer relationships through digital channels such as phone, video, and online platforms. Understand customer financial needs, offer suitable banking products, resolve service issues, and ensure a seamless virtual banking experience. Coordinate with internal teams, track customer interactions, and drive engagement and retention while complying with banking policies. Requires strong communication skills, digital proficiency, and a customer-centric approach. Ideal for roles in modern, tech-enabled banking environments.
Important information
~3.6 K+
job openings
₹4.2 LPA
Average Salary
Why Choose IBSC?
Job-Aligned
Curriculum
Our 100-day flagship program is developed with direct input from banking veterans to match the real demands of operational roles.
Live, Interactive
Learning
Training that mirrors real-world operations, from cash handling to complaint resolution. Students gain practical experience before stepping into a bank.
Practical, Job-Ready
Skills
All classes are 100% live and led by former bankers with 10–30 years of BFSI experience. Learners benefit from real-time doubt resolution, case-based teaching, and deep industry insights.
Dedicated Placement
Support
Our in-house Placement Cell provides resume guidance, aptitude training, mock interviews, and access to 5+ exclusive placement drives with top banks and NBFCs.
Alumni Placed in
Leading banks
Our graduates work with HDFC Bank, Kotak Mahindra Bank, Axis Bank, IDFC First Bank, Bandhan Bank and many more. We also offer post-placement mentoring and career progression support to help you grow after landing your first job.
Affordable and
Accessible for all
Our program is priced to be accessible for fresh graduates and government exam aspirants, with flexible payment plans and EMI options—delivering exceptional ROI for your career.
Module 1: Core Banking Concepts
Important information
Module 1:
Core Banking Concepts
Introduction to Banking
- Indian Financial Sector Overview
- Retail Banking Fundamentals
- Regulatory Framework & Compliance
- Government Schemes & Financial Inclusion
Important information
Module 1:
Core Banking Concepts
Retail Banking Operations
- Banker-Customer Relationship & KYC/AML Guidelines
- Account Opening, Cash & Cheque Operations
- Digital Transactions: RTGS, NEFT, UPI, IMPS
Important information
Module 1:
Core Banking Concepts
Banking Products & Services
- Deposit & Loan Products (NRI & Domestic)
- Mutual Funds, Insurance & Wealth Management
- Compliance & Risk Considerations in Product Design
Important information
Module 1:
Core Banking Concepts
Banking Sales & Customer Acquisition
- Sales Strategies & Customer Onboarding
- Cross-Selling, Up-Selling & Brand Building
- Marketing & Retention Strategies
Important information
Module 1:
Core Banking Concepts
Customer Service & Complaint Handling
- CRM in Banking & Customer Profiling
- Effective Complaint Resolution & Grievance Redressal
Important information
Module 1:
Core Banking Concepts
Digital Banking & Fintech
- Mobile Banking, Fintech Trends & AI in Banking
Important information
Module 1:
Core Banking Concepts
Risk & Compliance Management
- RBI Guidelines, Credit & Operational Risk
- Consumer Protection Laws & Fraud Prevention
Module 2: Employability & Soft Skills
Important information
Module 2:
Employability & Soft Skills
- Resume Building & Interview Preparation
- Communication & Business Etiquette
- Leadership, Time Management & Conflict Resolution
Module 3: Life Skills & Personal Development
Important information
Module 3:
Life Skills & Personal Development
- Emotional Intelligence
- Goal Setting
Module 4: Excel for Banking Professionals
Important information
Module 4:
Excel for Banking Professionals
- Advanced Excel, Financial Modeling & Reporting
Module 5: Finacle – Core Banking Solution
Important information
Module 5:
Finacle – Core Banking Solution
- Practical Training in Financial for Banking Operations
Module 6: Industry Exposure & Certification
Important information
Module 6:
Industry Exposure & Certification
- Case Studies & Guest Lectures by BFSI Leaders
- Final Project & Examination for Certification
Our Top Mentors
Our trainers at IBSC are experts with real world experience. They make learning easy and interesting for all students.
Jaspal Singh
Founder | 24+ years
Retail Banking – Assets and Liabilities
Ex-Vice President,
Kotak Mahindra Bank Ltd.
Gurpreet Singh
Co-Founder | 26+ years
TechnoBanker, Learning & Development
Ex-Vice President,
HDFC Bank Ltd.
Surender Singh Ranga
Banking Trainer | 25+ years
Retail Branch Banking
Ex-Vice President,
Axis Bank Ltd.
Apoorva Bhatnagar
Banking Trainer | 10+ years
Retail Branch Banking
Ex-Manager,
The Karur Vysya Bank
Richa Agarwal
Banking Trainer | 15+ years
Retail Banking
Ex-AGM,
IDBI Bank
Shalini Kapoor
Banking Trainer | 18+ years
Retail Banking Operations
Ex-Manager,
Kotak Mahindra Bank Ltd.
Pankaj Chib
Banking Trainer, 26+ years
Retail Branch Banking
Ex-Assistant Vice President,
HDFC Bank Ltd.
Vikas Sofat
Banking Trainer | 23+ years
Retail Banking- Liabilities and Sales
Ex-Senior Vice President
,
Axis Bank Ltd.
Our Top Mentors
Our trainers at IBSC are experts with real world experience. They make learning easy and interesting for all students.
Hear it From Them
Ambitious People ❤️ IBSC
Bridge the gap between education and employment with IBSC!
“Vacancy and salary figures are approximate, based on active job listings and industry research across India and keep on varying from time to time. Actual opportunities and Average Salary (CTC) may vary from Bank to Bank, location, qualifications and economic conditions. Figures are for informational purposes only and do not guarantee employment or salary.
Get Certified & Secure Your Future in Banking
Yes! Upon successful completion of our Professional Certificate Program in Retail Banking, you will receive a prestigious certification from IBSC, in association with BFSI-SSC (BFSI- Sector Skills Council).
Why IBSC Certification?
- Recognized by BFSI-SSC – Get an industry recognized certification
- Boost Your Employability – Stand out in the banking job market.
- Industry-Relevant Training – Practical learning designed for real-world banking careers.
Your journey to a secure banking career starts here!
Our Presence
IBSC’s strong presence across cities ensures accessible, industry-relevant banking education. Our
network bridges skill gaps and boosts career opportunities for aspiring professionals nationwide.
Our Presence
IBSC’s strong presence across cities ensures accessible, industry-relevant banking education. Our
network bridges skill gaps and boosts career opportunities for aspiring professionals nationwide.
Frequently Asked Questions
Who can enroll in IBSC’s Banking Courses?
IBSC’s banking and finance courses are open to graduates, job seekers, and working professionals looking to build or switch to a career in the Banking, Financial Services, and Insurance (BFSI) sector. Whether you’re a fresher, a government exam aspirant, or someone looking to upskill, our programs are designed to suit a variety of educational and career backgrounds
Is the course online or offline?
The course is delivered entirely online through live, interactive sessions.
What documents are required for admission?
You’ll need to provide identity proof, educational certificates, experience certificates – if applicable and any additional documents as required during admission process.
How do I enroll in the program?
The admission process involves:
- Discussion with our Academic Counsellor
- Application form submission with required documents
- Final screening by an industry expert
- Fee payment
- Batch/ Topic commencement.
Will I receive a certificate after completing the course?
Yes, you will receive a certificate upon successful completion. IBSC is an authorized training partner of BFSI Sector Skills Council (NSDC initiative).
What is the duration of the course?
The course duration is 100 days. New topics begin every Monday.
What are the class timings?
Classes are conducted from 10: 30 AM to 12:30 PM for Morning Sessions and 7:30 PM to 9:30 PM for evening sessions, Monday to Friday.
Can I pay the fee through EMI or any loan option?
Yes, financing is now available through zero-interest EMI options for up to 6 months. This makes it easier for students to pay in flexible installments without any additional cost. For details, please speak to our admissions counsellor.
Does IBSC offer placement support after the course?
Yes, IBSC provides comprehensive placement assistance to all its students. Upon completion of the training program, we offer five guaranteed interview scheduling with leading banks, NBFCs, and other BFSI companies.